Refund and Returns Policy

 

Before Delivery

Amendments & Cancellation Charges:

1. No amendments can be made to purchases as soon as status is changed to ‘processing / preparation/ Delivery / In Queue’.

2. You will be provided with an order reference number in an order confirmation sent to you via email. Please quote the order reference number when contacting our customer service representative regarding changes to your order.

3. Cancellation of orders can only be made when the status is still in “on hold”.

4. Refunds will take 7-10 working days of processing time from date of cancellation.

5. 100% of the total purchase price (including surcharges) if the status has changed to “processing / preparation/ Delivery / In Queue”.

 

After Delivery

For missing or unsatisfactory items, please email us within 12 hours from when you received your package and a picture or video of the product front and back, and we will work with you to make it right or issue you a credit. However, please note that refunds are done at the discretion of MySLBCookies and all decisions made are final.

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We do not refund or issue credit for items that were delivered in good condition but are not to your taste.

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We also do not issue refunds on claims that cannot be verified or are unreasonable (for example if the package is open and contents are eaten/half eaten).  If the flavor is given wrongly and the package is opened regardless refunds in credits are done at the discretion of MySLBCookies and all decisions made are final.

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Any logistic/delivery cost of returns or exchanges will be borne by the customer.  Your return must reach us within 5 days* from the date of delivery/collection with a valid Order Reference number.

 

There is strictly no refunds if you have changed the original state of the product or past the recommended storage duration.

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The manner of refund is at the sole discretion of MySLBCookies (e.g. bank transfer, refund to credit card, issuance of store credit etc).

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IMPORTANT NOTE: Refunds and returns are only applicable to items purchased directly on this website. If you have any problems with a product you’ve purchased via another channel other than this website, please contact the customer service of the channel you have purchased from. Purchases made via other channels other than ours will not be entertained.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

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If you are approved, then your refund will be processed.  We will advise you on the manner of refund.

 

Late or missing refunds

If you haven’t received a refund yet in the manner advised, please contact us at myslbcookies@bbabyessentials.com.

 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

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Missed Deliveries and Redeliveries

 

Please note that deliveries can be via: -

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1.           Our in-house delivery crew.

2.           Third-Party Logistics (e.g. GDEX).

 

In the event there is no-one present to receive the order / there is no alternative (e.g. drop-off site) the delivery will be considered failed and subsequent delivery attempt may be subject to additional inconvenience charges.

 

For redeliveries, we are not liable for any changes in quality of any product for your original delivery date and delivered on a later date. As such, complaints or feedback on said item will not be entertained.